Terms of Service

Last updated: 7 October 2026

Welcome to KOSERA. These Terms of Service govern your use of the KOSERA website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About KOSERA

KOSERA operates an online store offering health, wellness, sports nutrition and related products.

We reserve the right to update, modify or discontinue products, services or website content at any time.

2. Products and product information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.

However, product packaging, colours, ingredients, nutritional information and other product details may occasionally differ from images or descriptions displayed online.

Customers should always read the product packaging and applicable product information before using a product.

3. Orders

When you place an order through KOSERA, you are making an offer to purchase the products selected at the price displayed at checkout.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• an error has occurred in the product description or price;
• there is suspected fraudulent or unauthorised activity;
• we are unable to fulfil the order; or
• circumstances outside our reasonable control prevent fulfilment.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

4. Pricing and payment

All prices displayed on the website are in Australian dollars (AUD) unless otherwise stated.

Payment must be successfully received before an order is processed.

We reserve the right to correct pricing or product information errors. If an incorrect price has been displayed and you have already placed an order, we will contact you regarding the available options before processing the order where appropriate.

5. Shipping

Shipping is subject to our Shipping Policy.

Free standard shipping is available on orders of $100 or more, subject to the conditions stated in our Shipping Policy.

6. Returns, refunds and consumer guarantees

Returns and refunds are subject to our Return and Refund Policy.

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law or other applicable laws.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

7. Health and product information

Products sold through KOSERA may include health, wellness, dietary or sports nutrition products.

Product information provided on our website is intended to provide general information about the products and should not be treated as personalised medical advice.

Customers should carefully read product labels, directions and warnings before using any product.

If you have concerns about whether a product is suitable for you, you should seek advice from an appropriately qualified healthcare professional.

8. Website use

You agree not to misuse our website or attempt to:

• gain unauthorised access to our website or systems;
• interfere with the operation of our website;
• use our website for fraudulent or unlawful purposes;
• reproduce or misuse our website content without permission; or
• introduce malicious software or other harmful material.

9. Intellectual property

Unless otherwise stated, content on the KOSERA website, including our branding, logos, text, graphics and website design, is owned by or licensed to KOSERA and may not be reproduced or used without permission.

10. Third-party services and suppliers

KOSERA may use third-party providers and suppliers to assist with payment processing, fulfilment, shipping, website functionality and other services.

Where a third party is involved in fulfilling an order, KOSERA remains responsible for meeting its applicable obligations to customers under Australian law.

11. Website availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or other circumstances.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be collected and handled as described in that policy.

13. Changes to these Terms

We may update these Terms of Service from time to time.

The updated version will be published on this website and will apply from the date it is published, subject to applicable law.

14. Governing law

These Terms of Service are governed by the laws applicable in Australia.

Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded under applicable Australian law.

15. Contact

If you have any questions about these Terms of Service, please contact:

KOSERA
Email: kosera.au@gmail.com