Shipping policy

Shipping Policy

Last updated: 7 October 2026

At KOSERA, we aim to make getting your products as simple and convenient as possible. This Shipping Policy explains how orders are processed and delivered.

Shipping within Australia

KOSERA currently ships orders within Australia.

Free shipping

Free standard shipping is available on orders of $100 or more.

Orders below $100 may incur a shipping fee, which will be displayed at checkout before you complete your purchase.

Order processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or dispatched on weekends or Australian public holidays.

During periods of high demand, sales, promotions or other circumstances outside our control, processing may take longer. If there is a significant delay affecting your order, we will endeavour to keep you informed.

Delivery times

Delivery times depend on your location and the delivery service used.

Estimated delivery timeframes are provided as a guide only and are not guaranteed. Once your order has been dispatched, delivery may be affected by factors outside KOSERA's control, including courier delays, weather, public holidays and other unforeseen circumstances.

Tracking

Where tracking is available, tracking information will be provided to you once your order has been dispatched.

Please allow some time for tracking information to become active after your order has been shipped.

Incorrect delivery information

Customers are responsible for ensuring that the delivery information provided at checkout is accurate and complete.

If an order is returned to KOSERA or the relevant supplier because an incorrect or incomplete address was provided, additional shipping costs may apply to have the order redelivered.

Delivery delays

KOSERA is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, natural disasters, public holidays, strikes, customs or other unforeseen events.

A delivery delay does not affect your rights under the Australian Consumer Law.

Missing or damaged orders

If your order does not arrive within a reasonable timeframe or arrives damaged, please contact us at kosera.au@gmail.com.

Please provide your order number and, where applicable, photographs of the damaged packaging or product so that we can investigate the issue and assist you.

Where a product is damaged, defective or otherwise covered by the Australian Consumer Law, KOSERA will provide the appropriate remedy required by law.